If you provide the name, address and policy number of your insurance company to Heartland Women’s Health Care, we will file your primary insurance claim for you. It is important to track the charges for the services you received and what your health plan allowed and paid for your services from the beginning of your visit. Organizing this information will help should you need to discuss your account with your health insurance company. In the weeks after your visit the billing process occurs as follows:

Heartland will complete the required paperwork and submit the claim to your insurance company.

You should receive an “Explanation of Benefits” (EOB) from your primary insurance company four to six weeks after the first claim was filed. The EOB will indicate services billed, amount they paid, the allowable amount and who they paid.

If payment is mailed to Heartland, the payment will be posted to your account and reflected on your next monthly statement.

If payment was sent to you and you have an outstanding balance on your account, endorse the check to Heartland Women’s Health Care and mail to Heartland Women’s Health Care, 2790 Clay Edwards Drive, Suite 530, North Kansas City, MO 64116.

You should receive your first statement from Heartland approximately 15 to 35 days after your first appointment. You will continue to get monthly statements at four week intervals. Additional charges and payments to your original statement will appear on your monthly statement as it is posted to your account. You should retain your statements to help you track charges, payments, adjustments and your balance.